Privacy Policy and Register Description

Last updated: February 24, 2026

1. Data Controller

Ilojaloin Podiatry Services
Satu Paunonen
Business ID: 3288544-8
Pitkänlahdenkatu 13, 65100 Vaasa, Finland
Phone: +358 44 068 4567
Email: ilojaloin@ilojaloin.fi

2. Register Name

Ilojaloin Podiatry Services customer register and website user register

3. Purpose and Legal Basis for Processing Personal Data

Personal data is processed for the following purposes:

Booking and customer service: Processing bookings received through the booking system (Vello) and customer service (legal basis: performance of contract)
Contact form: Receiving contact requests and responding to them (legal basis: consent)
Legal obligations: Accounting and healthcare documentation requirements (legal basis: legal obligation)
Web analytics: Monitoring and improving website usage (legal basis: legitimate interest)

4. Register Data Content

The following information may be stored in the register:

Booking (Vello):

Name
Phone number
Email address
Booked appointments and services
Any additional information (provided by customer when booking)

Contact form (Web3Forms):

Name
Email address
Message
IP address (automatically stored)
Timestamp

5. Regular Data Sources

Personal data is collected from:

The customer themselves (booking, contact form)
Automatically from website usage (cookies, analytics)

6. Data Disclosure and Transfers

Data is not disclosed to third parties, except:

Vello Oy: Booking system provider (Finland, EU)
Web3Forms: Contact form processor (processes according to GDPR requirements)
Google Maps: Map service (Google LLC, USA - data transfer based on EU-approved standard clauses)
Legal authorities: When required by law in legally mandated situations

7. Data Retention Period

Booking data: Retained according to accounting law for 6 years from service delivery
Contact form messages: Retained for necessary period (maximum 2 years)
Analytics data: Anonymized data retained for 26 months (Google Analytics)

8. Cookies and Third-Party Services

The website uses the following third-party services that may set cookies:

Booking - Vello

The Vello booking system (vello.fi) sets its own cookies to ensure booking functionality.

Google Maps

Map service that may collect location data and usage data.

Google Analytics

Website usage monitoring and statistics (anonymized IP address).

Google Ads

Advertising conversion tracking and campaign effectiveness measurement.

Facebook Pixel

Advertising and analytics tracking.

Cookie management: You can block cookies in your browser settings or use private browsing mode.

9. Rights of the Data Subject

You have the following rights:

Right of access: Right to check what data about you has been stored
Right to rectification: Right to request correction of inaccurate data
Right to erasure: Right to request deletion of your data ("right to be forgotten")
Right to restriction of processing: Right to request restriction of processing your data
Right to object: Right to object to processing of your data based on legitimate interest
Right to data portability: Right to receive your data in machine-readable format
Right to withdraw consent: Right to withdraw your given consent at any time
Right to lodge a complaint: Right to lodge a complaint with the supervisory authority (Data Protection Ombudsman's Office, tietosuoja.fi)

10. Data Security

Personal data is protected with appropriate technical and organizational measures:

The website uses HTTPS encryption
Data is stored on secure servers
Access to data is restricted to only necessary personnel
We only use GDPR-compliant service providers

11. Contact

If you have questions about data protection or wish to exercise your rights, contact:
Satu Paunonen
Email: ilojaloin@ilojaloin.fi
Phone: +358 44 068 4567